Privacy Policy

1. Introduction

ChatZBJ Live is a global live streaming and social platform offering live video rooms, short videos, community posts, private messaging, virtual gifts and one-to-one video calls. To provide these features we need to process certain information about you.

This Policy applies to all users of the Services and to all information collected through them. It does not apply to third-party websites, applications or services that we do not control, even if they are linked from our platform.

2. Eligibility

The Services are intended only for individuals who are at least 18 years old. We do not knowingly collect, use or disclose personal information from anyone under 18. If we learn that a user is under 18, we will take reasonable steps to delete the relevant information and terminate the account. If you believe that a minor has provided us with personal information, please contact us at support@chatzbj.com.

3. Information We Collect

3.1 Information you provide to us

• Account information: email address or mobile number, country/region code, username, password (stored in hashed form), gender, date of birth, avatar, profile description and language preference.
• Identity verification information: if you apply to become a host, receive payouts or use features that require verification, we may ask for your legal name, date of birth, identity document number and photographs of your identity document or a live selfie. This information is used only for verification, fraud prevention and legal compliance.
• User content: live streams, short videos, images, community posts, comments, private messages, gift messages and any other content you upload, send or publish through the Services.
• Support communications: the content of messages you send to our customer support team, including attachments and contact details you choose to provide.
• Preferences and settings: notification choices, privacy settings and other preferences you configure.

3.2 Information collected automatically

• Device and connection data: device type and model, operating system and version, browser type, language, screen size, IP address, mobile network information and unique device or browser identifiers.
• Usage data: pages and screens viewed, videos watched, live rooms joined, features used, interactions (such as likes, comments, follows and gifts), session duration, referral URLs and crash or error logs.
• Approximate location: we derive an approximate location (typically city or country level) from your IP address. We do not collect precise GPS location through the website.

3.3 Camera, microphone and media access

When you start a live stream or a one-to-one video call, or upload a video or image, we request access to your camera, microphone or photo library. Access is granted only after your operating system or browser asks for your permission, and you can revoke it at any time in your device settings.

Real-time audio and video for live streams and video calls is transmitted through our third-party real-time communication provider. We do not record or store the content of one-to-one calls by default. We may retain records relating to a call (such as participants, start and end time, duration and billing) and may review or preserve content where necessary to investigate a report, enforce our terms or comply with the law.

3.4 Payments and virtual items

• Transaction records: order numbers, purchased items, amounts, currency, payment status, timestamps and the payment method type.
• Virtual currency and gifts: your coin/diamond balance, recharge history, gifts sent and received, and related records needed to operate rankings, payouts and refunds.
• Payment details: payments are processed by third-party payment providers (which may include app store in-app purchase, WeChat Pay, Alipay and other local providers). We do not receive or store full payment card numbers, bank credentials or payment passwords.

3.5 Cookies and similar technologies

We use cookies, local storage and similar technologies to keep you signed in, remember preferences, secure the Services and understand how they are used. See Section 11 for details and your choices.

4. How We Use Your Information

We use personal information to:

• create, maintain and secure your account, and verify your identity where required;
• provide and operate the Services, including live streaming, short videos, community features, private messaging, virtual gifts and one-to-one video calls;
• process recharges, purchases, gifts, payouts and refunds, and maintain related records;
• personalize your experience, such as recommending live rooms, videos and creators, and remembering your settings;
• keep the platform safe: detect and prevent fraud, spam, abuse, prohibited content and other violations of our Terms of Service;
• respond to your requests, provide customer support and send service-related notices (for example, security alerts, policy updates and transaction confirmations);
• send promotional communications where permitted by law, which you can opt out of at any time;
• monitor, analyze and improve the performance, stability and usability of the Services; and
• comply with applicable legal obligations and respond to lawful requests from competent authorities.

We do not sell your personal information. We also do not use the private content of your one-to-one messages or video calls for advertising.

5. Legal Bases for Processing

Where data protection laws such as the EU General Data Protection Regulation (GDPR) or the UK GDPR apply, we rely on the following legal bases:

• Performance of a contract: processing needed to provide the Services you have requested, including your account, content features, payments and support.
• Legitimate interests: improving and securing the Services, preventing fraud and abuse, and operating our business, where those interests are not overridden by your rights.
• Consent: where we ask for it, for example access to your camera or microphone, certain cookies, or marketing communications. You may withdraw consent at any time.
• Legal obligation: processing required to comply with tax, accounting, anti-money-laundering, content moderation or other legal requirements.

6. How We Share Information

6.1 Service providers

We share information with vendors that help us operate the Services, including:

• cloud hosting, storage and content delivery providers;
• real-time audio and video infrastructure providers that transmit live streams and video calls;
• payment processors and app stores that handle payments and payouts;
• analytics and performance providers that help us understand and improve usage;
• email, SMS and push notification providers;
• customer support, moderation and fraud-prevention providers.

These providers are permitted to process information only as necessary to perform services for us and are bound by contractual confidentiality and data protection obligations.

6.2 Other users and public content

Your username, avatar, profile description, public posts, comments, live streams, short videos, rankings and gift activity may be visible to other users and, in some cases, to visitors who are not signed in. Please do not include sensitive information in public areas of the Services.

6.3 Legal requirements and safety

We may disclose information if we believe in good faith that doing so is necessary to:

• comply with applicable laws, regulations, legal process or enforceable governmental requests;
• investigate, prevent or address fraud, security incidents, abuse or technical issues;
• protect the rights, property or safety of ChatZBJ, our users or the public; or
• enforce our Terms of Service and other agreements.

6.4 Business transfers

If we are involved in a merger, acquisition, reorganization, financing, bankruptcy or sale of assets, your information may be transferred as part of that transaction. We will require the recipient to honor this Privacy Policy or provide notice of any material changes.

6.5 With your consent

We may share information for other purposes when you direct us to do so or when you give us explicit consent.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

• Account data is retained while your account is active. After you delete your account, we remove or anonymize it within a reasonable period, typically within 90 days, except where retention is required by law or for legitimate business purposes.
• Content you posted may remain visible until you delete it or delete your account, and may persist in backups for a limited period.
• Transaction and payment records are retained for the period required by tax, accounting, anti-money-laundering and consumer protection laws.
• Identity verification records are retained only as long as required for verification, fraud prevention and legal compliance.
• Log and analytics data are generally retained for a shorter period and then aggregated or deleted.

When information is no longer needed, we delete it or irreversibly anonymize it so that it can no longer be associated with you.

8. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information (much of this can be updated directly in your account settings).
• Deletion: request deletion of your account and personal information.
• Portability: request a machine-readable copy of information you provided to us.
• Restriction or objection: request that we restrict or stop certain processing, including direct marketing.
• Withdrawal of consent: withdraw consent where processing is based on consent, without affecting processing that already took place.
• Non-discrimination: we will not deny you the Services or charge you different prices because you exercised your privacy rights.

California residents. Under the CCPA/CPRA you have the right to know what personal information we collect, use and disclose; to request deletion and correction; and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information and do not share it for cross-context behavioral advertising as those terms are defined by California law.

You can delete your account in your account settings or by contacting us. Some information may be retained where required by law or for fraud prevention. To exercise any right, email support@chatzbj.com. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law (generally 30 days).

You may also unsubscribe from marketing messages using the link in the message or your notification settings. You have the right to lodge a complaint with your local data protection authority.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information, including:

• encryption of data in transit using TLS;
• hashing of account passwords so that they are not stored in plain text;
• access controls and the principle of least privilege for staff and systems;
• monitoring for suspicious activity, abuse and security incidents;
• periodic review of our data collection, storage and processing practices.

However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorized access to your account.

10. International Data Transfers

ChatZBJ Live serves a global audience. Your information may be stored and processed on servers located outside the country or region in which you live, including in the United States, where our primary infrastructure is located, and in other countries where our service providers operate.

Data protection laws in those countries may differ from those in your jurisdiction. Where required, we implement appropriate safeguards, such as standard contractual clauses and contractual obligations with our service providers, to ensure that transfers are lawful and that your information remains protected.

11. Cookies and Tracking Technologies

We and our service providers use cookies, local storage, pixels and similar technologies. The main categories are:

• Strictly necessary: needed to sign you in, maintain your session, protect against fraud and route requests. These cannot be switched off through our cookie controls.
• Functional: remember your language, region, volume and other settings.
• Analytics: help us understand how the Services are used, which pages are popular and where errors occur. We use Google Analytics 4, which sets identifiers such as _ga and may collect device, usage and approximate location data.
• Marketing (if applicable): measure the effectiveness of campaigns where we run them. We do not use cookies to serve personalized advertising based on your private messages or call content.

You can control or delete cookies through your browser settings, and you can install the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). If you disable cookies, some features may not function properly. Because there is no industry consensus on “Do Not Track” signals, the Services do not currently respond to them.

12. Third-Party Services

The Services may let you sign in through third-party accounts (such as Apple, Google, Facebook or X), share content to social platforms, or visit websites we do not operate. When you use those features, the third party may collect information about you under its own privacy policy.

We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies before providing them with your information.

13. Children's Privacy

The Services are restricted to individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that a minor has registered or provided us with personal information, we will delete the account and any associated information as soon as reasonably possible. If you are a parent or guardian and believe that a minor has provided us with information, please contact us at support@chatzbj.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the Services or by email before the changes take effect.

If we make material changes that affect your rights, we will provide a more prominent notice. Your continued use of the Services after the updated policy becomes effective means that you accept the revised policy.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact our privacy team:

• Email: support@chatzbj.com
• Website: https://chatzbj.com
• Support hours: 08:00–16:00 (UTC), daily

For account or technical issues, you can also use the in-app customer support channel. We will do our best to respond to your request as quickly as possible.